CASE STUDY

How we helped the City of Cleveland implement its Vehicle Tracking Program

Challenge

The City of Cleveland engaged in the replacement of the web-based Automated Vehicles Location (AVL) system for its entire fleet. The City was having challenges starting this critical program as the selected vendor did not possess the methodologies for an effective deployment if its solutions.

Solution

ClarIT Solutions, working as a subcontractor of a major IT firm in the state, was brought in to perform a comprehensive assessment of the state of the project and serve as a Project Manager.

After spending a couple weeks of interviewing and gathering vital information of the challenges faced by the City in (1) managing the vendor and (2) getting this critical project off the ground, ClarIT was able to provide valuable insight for the overall project approach, risks, and associated mitigations, plans to streamline the AVL deployment process.

Result

  • The City’s IT department retained our services to complete this project completed on time and under budget even though the project initiation was delayed for several months after the contract was signed with the vendor.
  • ClarIT was able to work with all City’s departments from Police to Emergency Management Services (over 800 vehicles) to design a clear and concise deployment plan without impacts to the City’s operations.
  • The City’s AVL infrastructure transition to a new web platform was completed without interruption while resolving discrepancies or process issues including resource planning and management.
  • Our comprehensive deployment plan was subsequently used as a basis to solicit additional funds for future AVL deployment to the City’s airport fleet.
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